With having more than 10,000 POS Devices installed in the country. Their biggest challenge was complaint management and support services. They wanted to have a mobile app solution where customer can lodge complaint using the app and it should immediately notify to the relevant engineer on his app. Engineer should close the complaint after fixing it using app. App should also monitor engineers location.
Jun 2018 - Dec 2018
Prior working on database and architectural design of any software development project we add an extra level of clarity about who does what in the process flowcharts.
Swimlane diagram shows connections, communication and handoffs between these lanes, and it can serve to highlight waste, redundancy and inefficiency in a process.
Instead of trying to combine the functionality and creative/branding aspects of the website in one step, we design wireframes to ensure that these elements are taken in one at a time.
This allows client (and other team members)
to provide back earlier in the process.
“The App solution provided by ntier has significantly improved our customer satisfaction and loyalty. I’m personally very impressed with the business analysis and solution designing skills of the team of ntier. They try to understand our business dynamics and our customers’ expectations and accordingly design solution that help us meeting our business goals and friendly for users to operate.